This is an agreement between Kelly-Ann .M. Wagner (Professional Organiser) and 

…………………………………………………………………...(Client) 

As your Professional Organiser, I Kelly-Ann .M. Wagner will offer you pluralistic Professional Organising and declutterer services and will abide by the ethics of my professional body, which is Association of Professional Declutterers and Organisers (APDO). https://www.apdo.co.uk/member/kelly-ann-wagner-.html 

Modality of Work

The way I work is rooted in a Pluralistic approach. This means I recognise that no single method works for everyone, all of the time. Each person is unique, and so the support they need will also be unique in professional organising and decluttering, I draw from a range of methods and perspectives so we can work together in a way that best supports you.

In Practice

We will take time to explore your goals, preferences, and values. You will have an active voice in shaping our work together. For organising and decluttering, this might mean creating practical systems, breaking down overwhelming tasks into manageable steps, exploring the emotional meaning of possessions, or finding supportive strategies to maintain change over time. My approach is flexible, collaborative, and responsive to your changing needs.

What this means for you as my client

• You can expect a safe, supportive, and non-judgemental space where we work together as equals.Your preferences and goals will guide our work. I may offer different approaches, but the choice of what feels right for you will always be respected.

• You will be invited to share feedback about how the process feels, so we can continually shape the work to suit you best.

Our Sessions 

Our sessions will last for sixty minutes. We can meet at a time that suits you on google meet or in person with prior arrangements. I offer daytime slots from Monday to Friday and other slots with prior arrangement. You can attend sessions weekly or fortnightly and monthly may be agreed based on prior arrangements. I will be guided by what works for you.  

Fees  

I charge £60 per session. This can be paid prior to sessions by bank transfer. 

My bank details will be provied directly in your contract. 

At some point during our work together, there may be a price increase. I aim only to affect these as necessary annually in April. Yet under any circumstances I will give you at  least two months' notice of any price increases. 

Cancellations 

Sometimes things can happen in life that make it difficult for us to attend our counselling  sessions. Sometimes we do not get a lot of notice of these things happening. It may be  that you or someone you live with becomes unwell on the day of our appointment.  

If you cannot attend, I would appreciate it if you could contact me by text and let me  know. If you do this, there will be no financial costs to your rescheduling. Hopefully, we will find a slot to reschedule reasonably quickly. 

It might be that I need to cancel at short notice occasionally too. I will do my utmost to  give you as much notice as possible and will aim to reschedule our session promptly.  

Do Not Attend (DNA) 

If you fail to attend a session and do not tell me that you will not be attending, there will  be a financial penalty. I request full payment for a ‘No Show’. 

Administration 

All my administration tasks are carried out by myself on google workspaces. Any initial correspondence, contract, appointment notifications, cancellations etc, will be communicated to you by email, text or call, we will discuss your preferences within the first session. You are still completely free to contact me directly.

Data Protection & GDPR 

To communicate with you, I will gather some basic information from you. This will  include: - your name, address, mobile number, email address. I will store your details within my GDPR compliant, fully encrypted, password- and 2-FA admin portal. I will have a record of our appointment in my digital diary (GDPR compliant, fully encrypted, password- and 2-FA) only using your initials and email address.  

After we finish working together, I will wait 2 years before I permanently delete these details. If you get in touch at a later date for more sessions, I will need to gather your data again.  

I also store and keep very short and brief session notes. These are held securely within my GDPR-compliant, fully encrypted, password and 2FA online admin portal and separate to your personal details. These notes will be held for 7 years as required by law. You have a right to see your notes at any time. I will never disclose them to anyone without your explicit informed consent and prior agreement. 

I take the holding of your data very seriously. I am the Data Controller of my business,  and I am registered with the Information Commissioner's Office (ICO). If you feel I have  breached your data in any way, I hope you can discuss it with me in the first instance to  give me a chance to rectify the situation. If you are not happy with my response, you are  free to contact the ICO to let them know. 

Confidentiality 

I will never discuss you or your details outside of sessions without explicit written consent.

There are however situations in which I need to break your confidentiality. If you tell me you are involved in Acts of Terrorism, Drug Trafficking and Money Laundering I will  need to contact the relevant authorities immediately. Confidentiality may be breached if there are safeguarding concerns that require intervention to protect a client's safety, that of a child or a vulnerable adult.  

Please be aware that if you bring a device such as an iPhone/Android phone or smart  watch into our sessions, I cannot guarantee that the devices will not be listening, putting  complete confidentiality at risk. 

To protect both your confidentiality and mine, recording of our sessions is not permitted without my prior written consent. This includes audio and video recordings, whether made intentionally or automatically (such as through certain online platforms) 

Professional Body Membership 

I am a registered Professional Organising and declutterer with the Association of Professional Declutterers and Organisers (APDO). I work carefully with their Code of Ethics and Complaints procedure. If you feel you have not had great service from me, you are within your rights to contact the APDO. 

Insurance 

I hold public liability insurance with Westminster Insurance and Holistic Insurance. 

Anti Discriminatory 

I aim to provide a service that is free from discrimination based on age, race, ethnicity,  gender, sexual orientation, religion, and disability. I endeavour to ensure equal access  to all individuals seeking support through service.  

Social Media 

My K.A.M Life social media pages are public. You are welcome to come and interact with my posts. I will never identify you as a client but you are free to do this yourself should you wish. 

Complaints 

If you feel you have not received a good service from me, I hope you feel able to  discuss this with me in the first instance. If you feel I cannot resolve the situation, you  can contact my professional body above.  

Outside in Public 

If I meet you outside in public I will be guided by you. If you smile or say hello I will  respond. I will not initiate any kind of contact in the first instance. I will never identify you as a client outside. 

I require that you indicate that you have read and understood this contract, and that you have referred to all expanded policies and procedures available on my website www.kam-kellyannmwagner.com/terms-of-business and attached to this email. 

If you have any questions about this contract, please feel free to discuss them with me.  If you feel something has been missed from my contract, I would like to discuss this with you prior to signing below.

Signed …………………………….. (Therapist)       Date………………………. 

Signed …………………………….. (Client)       Date……………………….