This policy outlines Counselling with Kelly-Ann .M. Wagner’s commitment to fostering an inclusive, respectful and non-discriminatory environment for all her clients. She strives to ensure that everyone who engages with her practice is treated with dignity, fairness, and respect, irrespective of their background, identity or circumstances.  

This policy applies to all clients who engage with her services. 

Legal Framework 

K.A.M Life - Kelly-Ann .M. Wagner adheres to the legal requirements outlined in the Equality Act 2010 and other applicable laws. She is committed to upholding her professional body's ethical guidelines currently NCPS and APDO. 

This prohibits any form of discrimination based on the protected characteristics of this act. 

Commitment to Equality, Diversity and Inclusion 

K.A.M Life - Kelly-Ann .M. Wagner aims to make her private practice as accessible to everyone as possible. This includes making reasonable adjustments when she can for clients  with disabilities.  

Currently, the premises that she uses are not suitable for a wheelchair, this is communicated to clients when securing their first appointment. Should it be difficult for a client to access the premises she would  offer alternative ways to use her services. The most obvious choice would be to work remotely via an online platform. 

She will also offer clear, transparent communication to ensure all clients understand  their rights and responsibilities. Through good communication with the client at the time of booking, she will aim to minimise potential barriers to counselling, such as location or accessibility. She volunteers for local, free to access counselling service to help those who may not be able to pay for support. 

She recognises and celebrates diversity in all its forms. She values the richness that  different life experiences, cultures and perspectives bring to her practice. To this end, she will create a welcoming and safe space for all clients from all backgrounds. She will respect cultural, religious and social differences in the therapeutic work. She will regularly review her practice to ensure that it is inclusive, and will evaluate her marketing materials, physical environment and communication approaches to ensure they reflect diversity.  

K.A.M Life - Kelly-Ann .M. Wagner strongly believes that inclusion goes beyond non discrimination. She aims to create an environment where everyone feels they belong. She commits to encouraging open and respectful dialogue within therapy, recognising the impact that social structures such as race, gender, class etc. may  have on a client’s experience.  

She is committed to continuing to educate herself on issues of power, privilege and  oppression and how these factors may play out in the therapeutic relationship. She  will provide opportunities for clients to provide feedback about their experience within her private practice and will use that feedback to enhance her inclusivity efforts.  

Zero Tolerance of Harassment and Discrimination 

K.A.M Life - Kelly-Ann .M. Wagner has zero tolerance for any form of harassment, bullying or discrimination. This includes any inappropriate behaviour based on the above protected characteristics listed. Any reporting of complaints regarding discrimination  or harassment will be dealt with swiftly and confidentially with appropriate action taken to resolve the matter.  

Training, Development & Monitoring 

K.A.M Life - Kelly-Ann .M. Wagner will engage in ongoing training on equality, diversity and  inclusion. She will engage in continuous CPD to keep up to date with best practices in EDI. 

She is committed to regularly reviewing this policy to ensure that it remains effective  and relevant to the needs of her clients. She will collect and review feedback to see  areas where she can improve inclusivity. She will ensure that any updates to  legislation or ethical guidelines are reflected in this policy.  

Feedback and Complaints 

K.A.M Life - Kelly-Ann .M. Wagner welcomes feedback from clients who feel they have been subject to discrimination or unfair treatment and are encouraged to raise concerns through her complaints process. She will manage these complaints with sensitivity,  and confidentiality. She will ensure that appropriate action is taken where necessary.