I understand that unforeseen circumstances may arise, and I strive to be flexible and  accommodating to your needs. If you need to cancel or reschedule your counselling  appointment, please do your best to give me at least 24 hours' notice before your  session. This allows me to offer the appointment slot to another person in need of  support. 

In the event of a late cancellation (less than 24 hours' notice), I reserve the right to  charge a cancellation fee equivalent to the cost of the session.  

However, I value your commitment to your well-being and understand that emergencies  can occur. If you have extenuating circumstances, please contact me as soon as  possible, and I will do my best to find a suitable solution. If we can reschedule our  appointment to the following week there will be no financial penalty for cancelling due  to an emergency.  

Should a pattern of recurring ‘last-minute' cancellations emerge, we will review our work  together and consider solutions that suit both parties.  

Should you forget to attend a session or not inform me of an emergency this is classed  as a No Show. I charge full payment of my hourly rate for appointments considered a  no-show. 

In my counselling service, I prioritize building a trusting and supportive relationship with  my clients. I genuinely care about your progress and want to ensure that you receive the  highest quality of care. I appreciate your understanding and cooperation with my  cancellation policy.  

If you have any questions or need to make changes to your appointment, please don't  hesitate to contact me.