Complaints Policy

Introduction 

Kelly-Ann .M. Wagner is committed to providing high-quality service to clients from her Private Practice K.A.M Life - Kelly-Ann .M. Wagner. She recognizes the importance of feedback and takes complaints seriously as they provide an opportunity for continuous improvement. This policy outlines the  procedures for handling complaints related to her private practice. 

As a multi disciplinary practice, she takes complaints seriously and, as such, she has multiple memberships to Professional Bodies to ensure she adheres to a high standard of professionalism and abides by their Ethical Code of Conduct at all times. 

The following sections are divided relevant to the services engaged with. 

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K.A.M Life - K.A.M Mind - Kelly-Ann .M. Wagner

Pluralistic Counselling and psychotherapy

Policy Statement 

Kelly-Ann .M. Wagner is committed to providing pluralistic counselling and psychotherapy that meets the needs and expectations of  her clients. She encourages open communication and constructive feedback to ensure the  quality and effectiveness of her private practice. 

All complaints will be handled promptly, fairly, and confidentially. 

Definitions 

Complaint 

An expression of dissatisfaction or concern about the content, delivery, or administration of a counselling service provided by Kelly-Ann .M. Wagner.

Complainant 

An individual or organization making a complaint regarding the service received from Kelly-Ann .M. Wagner

Making a Complaint 

Complaints in the first instance should be submitted in writing via email to Kelly-Ann .M. Wagner. You  can email her at info@kam-kellyannmwagner.com . At this point, the complainant may also want to contact her  Professional Membership Body NCPS and lodge a complaint there too. https://ncps.com/complaints/complaints-process Her  membership number is NCPS1231. 

Complaints should include details such as the nature of the complaint, relevant dates, and any  supporting evidence or documentation. 

Complaint Handling Procedure 

Upon receiving a complaint, Kelly-Ann .M. Wagner will acknowledge receipt within 48 hours, and she will provide an estimated timeframe for resolving the complaint. 

Kelly-Ann .M. Wagner will investigate the complaint impartially and thoroughly, gathering relevant  information. 

Confidentiality will be maintained throughout the complaints process, and information will only  be disclosed on a need-to-know basis.

Kelly-Ann .M. Wagner will aim to resolve complaints within 7 days of receipt. However, complex  complaints may require additional time for investigation and resolution. 

The complainant will be kept informed of the progress of the complaint and notified of the  outcome once a resolution has been reached. 

Resolution of Complaints 

If the complaint is upheld, Kelly-Ann .M. Wagner will take appropriate corrective action to address the  issue and prevent recurrence. 

If the complaint is not upheld, Kelly-Ann .M. Wagner will provide a clear explanation of the decision to  the complainant. 

Learning and Improvement 

Kelly-Ann .M. Wagner will use feedback from complaints to identify areas for improvement in her private  practice. 

Trends and patterns identified through complaints will be reviewed regularly to inform changes  to policies, procedures, and delivery of her services. 

Review and Monitoring 

This complaints procedure and policy will be reviewed annually to ensure its effectiveness and  relevance. 

Kelly-Ann .M. Wagner will monitor the number and nature of complaints received and use this data to evaluate the effectiveness of her private practice. 

Conclusion 

Kelly-Ann .M. Wagner is committed to providing a transparent and responsive process for handling complaints related to her private practice. She encourages open communication and feedback to help her improve the quality and delivery of her private practice.

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K.A.M Life - K.A.M Home - Kelly-Ann .M. Wagner

Professional Organiser and declutterer

Policy Statement 

Kelly-Ann .M. Wagner is committed to providing pluralistic counselling and psychotherapy that meets the needs and expectations of  her clients. She encourages open communication and constructive feedback to ensure the  quality and effectiveness of her private practice. 

All complaints will be handled promptly, fairly, and confidentially. 

Definitions 

Complaint 

An expression of dissatisfaction or concern about the content, delivery, or administration of a Professional Organising and/or decluttering service provided by Kelly-Ann .M. Wagner.

Complainant 

An individual or organization making a complaint regarding the service received from Kelly-Ann .M. Wagner

Making a Complaint 

Complaints in the first instance should be submitted in writing via email to Kelly-Ann .M. Wagner. You  can email her at info@kam-kellyannmwagner.com . At this point, the complainant may also want to contact her Professional Membership Body APDO and lodge a complaint there too. https://www.apdo.co.uk/important-information/complaints-policy.html 

Complaints should include details such as the nature of the complaint, relevant dates, and any  supporting evidence or documentation. 

Complaint Handling Procedure 

Upon receiving a complaint, Kelly-Ann .M. Wagner will acknowledge receipt within 48 hours, and she will provide an estimated timeframe for resolving the complaint. 

Kelly-Ann .M. Wagner will investigate the complaint impartially and thoroughly, gathering relevant  information. 

Confidentiality will be maintained throughout the complaints process, and information will only  be disclosed on a need-to-know basis.

Kelly-Ann .M. Wagner will aim to resolve complaints within 7 days of receipt. However, complex  complaints may require additional time for investigation and resolution. 

The complainant will be kept informed of the progress of the complaint and notified of the  outcome once a resolution has been reached. 

Resolution of Complaints 

If the complaint is upheld, Kelly-Ann .M. Wagner will take appropriate corrective action to address the  issue and prevent recurrence. 

If the complaint is not upheld, Kelly-Ann .M. Wagner will provide a clear explanation of the decision to  the complainant. 

Learning and Improvement 

Kelly-Ann .M. Wagner will use feedback from complaints to identify areas for improvement in her private  practice. 

Trends and patterns identified through complaints will be reviewed regularly to inform changes  to policies, procedures, and delivery of her services. 

Review and Monitoring 

This complaints procedure and policy will be reviewed annually to ensure its effectiveness and  relevance. 

Kelly-Ann .M. Wagner will monitor the number and nature of complaints received and use this data to evaluate the effectiveness of her private practice. 

Conclusion 

Kelly-Ann .M. Wagner is committed to providing a transparent and responsive process for handling complaints related to her private practice. She encourages open communication and feedback to help her improve the quality and delivery of her private practice.

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K.A.M Life - K.A.M Soul - Kelly-Ann .M. Wagner

Astrology, Tarot Card Reading and Astro Therapy 

Policy Statement 

Kelly-Ann .M. Wagner is committed to providing entertainment based Astrology, Tarot card reading, Astro Therapy that meets the needs and expectations of her clients. She encourages open communication and constructive feedback to ensure the quality and effectiveness of her private practice. 

All complaints will be handled promptly, fairly, and confidentially. 

Definitions 

Complaint 

An expression of dissatisfaction or concern about the content, delivery, or administration of an entertainment based Astrology, Tarot card reading, Astro Therapy provided by Kelly-Ann .M. Wagner.

Complainant 

An individual or organization making a complaint regarding the service received from Kelly-Ann .M. Wagner

Making a Complaint 

Complaints in the first instance should be submitted in writing via email to Kelly-Ann .M. Wagner. You  can email her at info@kam-kellyannmwagner.com. 

Complaints should include details such as the nature of the complaint, relevant dates, and any  supporting evidence or documentation. 

Complaint Handling Procedure 

Upon receiving a complaint, Kelly-Ann .M. Wagner will acknowledge receipt within 48 hours, and she will provide an estimated timeframe for resolving the complaint. 

Kelly-Ann .M. Wagner will investigate the complaint impartially and thoroughly, gathering relevant  information. 

Confidentiality will be maintained throughout the complaints process, and information will only  be disclosed on a need-to-know basis.

Kelly-Ann .M. Wagner will aim to resolve complaints within 7 days of receipt. However, complex  complaints may require additional time for investigation and resolution. 

The complainant will be kept informed of the progress of the complaint and notified of the  outcome once a resolution has been reached. 

Resolution of Complaints 

If the complaint is upheld, Kelly-Ann .M. Wagner will take appropriate corrective action to address the  issue and prevent recurrence. 

If the complaint is not upheld, Kelly-Ann .M. Wagner will provide a clear explanation of the decision to  the complainant. 

Learning and Improvement 

Kelly-Ann .M. Wagner will use feedback from complaints to identify areas for improvement in her private practice. 

Trends and patterns identified through complaints will be reviewed regularly to inform changes to policies, procedures, and delivery of her services. 

Review and Monitoring 

This complaints procedure and policy will be reviewed annually to ensure its effectiveness and  relevance. 

Kelly-Ann .M. Wagner will monitor the number and nature of complaints received and use this data to evaluate the effectiveness of her private practice. 

Conclusion 

Kelly-Ann .M. Wagner is committed to providing a transparent and responsive process for handling complaints related to her private practice. She encourages open communication and feedback to help her improve the quality and delivery of her private practice.