In my counselling service, I prioritise your privacy and the confidentiality of your  personal information. I understand the importance of creating a safe and trusting  environment for you, where open and honest communication can take place. I adhere to  strict ethical and legal guidelines regarding confidentiality. 

Everything discussed during your sessions will be kept strictly confidential. I am committed to maintaining the privacy of your personal information, including the  content of our conversations, your background, and any records or documentation  related to your therapy. 

There are, however, certain exceptions to confidentiality that I want to make you aware  of: 

Legal Requirements 

There are three situations in which I need to break your confidence. If you tell me that  you are money laundering, engaged in acts of terrorism or involved in drug trafficking, I  will need to inform the appropriate authorities immediately. 

Harm to self or others 

If I believe that you are at risk of harming yourself or others, I may be obligated to break  confidentiality. I will make every effort to discuss such circumstances with you  beforehand, whenever possible. 

Supervision 

I attend regular supervision and may consult with other professionals to ensure the  quality of services. However, during these discussions, your identity will be kept  anonymous to maintain your confidentiality. 

Storage of personal details

I take great care to protect your personal information from unauthorized access,  disclosure, or alteration. My electronic systems and physical records are securely  maintained in compliance with applicable laws and regulations. 

Your contact details are stored in a locked secure filling system. I use these details to get in touch with you. These contact details will be destroyed two years after we finish working together if you have not consented to contact details being stored in separate systems for marketing purposes. To withdraw consent for details to be stored for marketing purposes please contact info@kam-kellyannmwagner.com.  

Session Notes 

I keep my session notes brief and concise. These are held securely within my GDPR compliant, fully encrypted, password- and 2-FA admin portal. As required by law, they  will be held for 7 years. You have a right to see your notes at any time, and I will never  disclose them to anyone without your explicit informed consent and prior agreement. 

Phones and Recording of Sessions 

Please be aware that if you bring a device such as an iPhone/Android phone or smart  watch into our sessions, I cannot guarantee that it will not be listening, putting complete  confidentiality at risk. 

To protect both your confidentiality and mine, recording of our sessions is not permitted  without my prior written consent. This includes audio and video recordings, whether  made intentionally or automatically (such as through certain online platforms) 

If you have any concerns or questions about my confidentiality policy, please do not  hesitate to discuss them with me. I am here to provide support, address your concerns,  and uphold your confidentiality to the best of my abilities. 

I am a data controller with the Information Commissioner's Office (ICO). If you think I  have breached your confidentiality, I will ask that you discuss this with me in the first  instance to give me a chance to rectify the situation. If you are unhappy with my  response, you are within your rights to contact the ICO.